FAQs
1. What is Prex Store?
When you make a purchase or sign up for an account, we may collect personal information such as your name, email address, shipping address, and payment details.
2. Do you have a physical store?
No, we are an online-only store. You can shop all our collections directly at prexstore.com.
3. How can I place an order?
Just visit our website, choose your items, select your size, and proceed to checkout. It's quick, secure, and easy.
4. What payment methods do you accept?
We accept Cash on Delivery across Pakistan. Online payment options will be added soon.
5. How long does delivery take?
Delivery usually takes 3 to 5 working days in major cities and slightly longer for other areas.
6. Do you offer returns or exchanges?
Yes, we offer exchanges for size or item issues within 7 days of delivery. Items must be unused and in original condition. No returns or refunds.
7. How do I know my size?
Every product has a size chart listed. Please check the measurements before placing your order.
8. Are your products original or imported?
All our designs are locally sourced and made, inspired by international streetwear trends and produced with premium materials.
9. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use it to check delivery status.
10. How often do you restock or launch new items?
We drop fresh pieces regularly. Follow us on Instagram and sign up for updates so you don’t miss out.